We want paying for TranscribeAnyVideo to be simple and fair. There are no subscriptions and no surprise charges, so there's nothing to cancel.
A credit is used only when your transcript is delivered. If a link can't be fetched or processing fails, the credit stays in your wallet automatically. You don't need to ask.
If you change your mind, we'll refund unused credits within 30 days of purchase. Email us your wallet code and the email you used at checkout. Packs are refunded proportionally. For example, if you used 2 credits from a 5-credit pack, we refund the price of the 3 unused credits at the pack's per-credit rate.
Transcripts are automatic and may contain mistakes, especially with music, heavy accents, crosstalk or poor audio. If a transcript is clearly broken (for example empty, cut off, or for the wrong video), email us within 30 days and we'll restore the credit or refund it.
If you were charged twice by mistake, email us and we'll refund the duplicate in full.
Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. Refunded credits are removed from your wallet.
We don't refund credits that were used for delivered transcripts (other than the cases above), or credits removed because of a violation of our Terms.
Email help@transcribeanyvideo.com. We usually reply within 2 business days.